Q: What prevents gift certificates sent via email delivery from being printed and used multiple times?
A: Customers that select the email delivery option are required to provide the name of the person(s) authorized to redeem the gift certificate. A quick ID check and marking the gift certificate as redeemed in our system will prevent duplication and fraud.
Q: Can we provide a replacement gift certificate if needed?
A: Yes, replacement gift certificates can easily and securely be provided at your discretion. Please give us a call and we will handle it for you.
Q: What do we give customers that purchase one in our office?
A: The easiest way is to print the gift certificate generated automatically by our system. You can also use your own pre-printed gift certificates or gift cards. We will be glad to go over the options in detail with you and help you find the best secure solution for your situation.
Q: How can I fulfill a next-day or priority mail delivery request if we are closed and I am unavailable?
A: Easy, we handle all postal delivery requests for you. You always have the option though to fulfill them yourself.
Q: How are credit cards processed and when am I paid?
A: Credit cards are processed directly though your company's merchant credit card account. The money is deposited directly into your company's bank account. We can easily help you easily set up an account.
Q. How long does it take to get my gift certificate order form set up and making money on my website?
A: We can typically have your order form set up and online in just a few days. Our staff will work with you to make sure all of your preferences are included in the order form and send you a test version to approve before linking it to your website.
Q: How customized can you make the gift certificate order form?
A: We customize the order form to mirror your website design and seamlessly integrate it. The products you sell will match your company's products, descriptions and prices.
Q: What is the expiration date and refund policy for the gift certificates?
A: The gift certificate expiration date and refund policy are completely up to you. Our staff will get this information from you during initial set up.
Q: What if we want a feature that your system does not currently provide?
A: We will be glad to discuss features that will make our order form more useful to your company. For features that we think will be used by a number of our clients we may decided to go ahead and add it as a new system feature. If it is something unique to just your company's needs we will be glad to develop a solution and provide you a quote for adding the feature.
Q: What if we do not have a computer in our office or will be barnstorming across the country?
A: There are a few optional services we offer that will allow you to use a phone or text messaging to make sales plus verify and redeem gift certificates. Our staff will be glad to review your situation and recommend the best solution.
Q: Can we call our gift certificates something else like 'boarding passes' or 'flight tickets'?
A: Yes, we can customize them to be called anything you would like.
Q: Can we offer discount coupon codes in advertisements that can be used with our order form?
A: Not yet, but we plan to make this feature available.
Q: Can we set up additional order forms for offering special discounted rates to select people or groups?
A: Yes, this is a great way to get extra business. You can set up a 'friends and family', 'previous customer's' or 'local organized group' special order form to offer discounted rates. Distribute the web site link to your discounted order form via email or through social networks like Facebook, Twitter or My Space. Encourage them to share the link with their family and friends and start a viral marketing program. Previous customers and personal referrals have always been a great source for bringing in extra sales but now we can help you make getting them easy.
Q: Can sales be tracked so that commissions can be paid to fund raising groups promoting our gift certificates?
A: Yes, We can set up a special order form for each group with your products at the prices you want to offer. The group would then distribute the link for their custom built order form. Orders placed through this order form would be easily tracked and commissions could be paid for only the sales they generated.
Q: How do we track redeemed tickets, change prices, modify ride descriptions, etc.?
A: Each company will have their own administrative web page which can be accessed from any online computer with a user name and password. It gives you complete control over the order form, access to your customer database plus an easy to use ticket redeeming feature. You can assign multiple users access to your administrative web page and even select the level of access you want them to have. We can always take care of these modifications for you at no extra charge.
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